- Tickets are only valid for active members of the Natural Mamas forum and their immediate family.
- All persons attending Big Camp 2017 must hold a valid ticket, including infants.
- Your ticket is valid only for the people stated on your booking form.
- Your tickets will be emailed to you as a PDF after we have checked the details of your order. (Usually within 48 hours). You must product the ticket when you check in at big camp. (On a phone is fine if you don’t have access to a printer).
- Please check all details on your confirmation email and contact us immediately if there are any errors.
- You must enter your Natural Mamas username and the full name of yourself and your family members when purchasing tickets.
- You will need to register on arrival to confirm your ticket details and collect your welcome pack.
- The named ticket holder may be asked to provide ID so please make sure you have a valid ID with you.
- Your ticket cannot be refunded or exchanged. If you can no longer attend you can offer your tickets to another family group. There is an admin fee of £5 for a ticket group transfer. Ticket groups cannot be split and the buyer will be liable for any extra costs associated with adding more people to the group. All ticket transfers need to be fully completed by the 12th of July 2017. Please contact us to transfer your ticket details.
- Campsite rules and regulations must be adhered to, especially in regard to the use of open fires. Anyone using open fires does so at their own risk. Fire equipment is provided by Horley Scout Camp – Natural Mamas does not organise any fire events at the camp.
- You are responsible for yourself, your children and your possessions at all times.
- Natural Mamas reserves the right to refuse admission or ask you to leave the camp site if you behave in an anti-social or threatening manner, or do not adhere to the camp rules (see here).
- In the unlikely event of the camp being cancelled you will be entitled to a full refund within 30 days of the cancellation.
- Photography and video – Please respect that some members would prefer their faces and those of their children not to be identified or published so it is polite to get permission before taking pictures if possible. By taking part in any set photos (in particular the Natural Mamas Girasol photo or the group shot) you are giving express permission for your image to be used by Natural Mamas on this site or any other.
- The Natural Mamas and Big Camp logos and any related artwork may not be reproduced without written permission of Natural Mamas.
- Horley Scout Camp and Camp Management reserve the right to ask any party to leave the site if they are not following site rules.